Customer AI
86 briefings
November 2026 · 4
- Nov 6Claude gets a read-only Personal Finance tool that connects to bank and card accounts through Plaid (Nov 5)
- Nov 5Uber says four rides were ordered through AI agents in its busiest October week (Nov 4)
- Nov 3Alibaba Cloud launches Memory, a long-term memory service for personal agents (Nov 2)
- Nov 2Apple puts Alibaba's Qwen inside Siri and Writing Tools for China, beta from Nov 4 (Oct 31)
October 2026 · 14
- Oct 31DoorDash has seen only "several hundred" orders from third-party agents; human contractors still back some agents
- Oct 28Guidewire buys agentic underwriting company Hyperexponential for $1.7 billion in cash
- Oct 23US banks lock out AI agents that log in with customer credentials
- Oct 18OpenAI adds prompt-to-voice for all API customers and native Decisions inside GPT-Live
- Oct 17Replit's CEO says Replit is no longer working with Anthropic; an unnamed insider says the partnership continues
- Oct 16Workday says agents will be billed on consumption and targets customers' outsourcing and labor budgets
- Oct 14Anthropic opens a Singapore office and signs an AI safety MOU with the government
- Oct 13Amex Intent Intelligence Framework
- Oct 12Voice AI: "no ChatGPT moment yet"
- Oct 11Roundup: AI agents that live in your text messages
- Oct 8OpenAI "Intelligent UI" for ChatGPT
- Oct 7Hark Pro personal computer-use assistant
- Oct 6OpenAI to pilot visual ads during ChatGPT image generation
- Oct 3Salesforce to acquire Listen Labs
September 2026 · 27
- Sep 30Dots: always-on agents
- Sep 29Meta Muse for Small Business / Meta Enterprise Platform
- Sep 28AI agent startup Instinct raises $1B Series C at a $10B valuation
- Sep 27Google tests letting Gemini/AI Mode users buy directly from Flipkart in India
- Sep 26Salesforce's Dreamforce pitch shifts from agent demos to outcome-based pricing
- Sep 25Google Gemini "Call for Me": Gemini phones businesses on your behalf
- Sep 24Google Gemini 3.8 Flash TTS and Flash-Lite TTS
- Sep 23Mistral buys Paris adtech startup Pimento, its third acquisition of 2026
- Sep 21Amazon blocks Meta's Muse agent from shopping on Amazon.com
- Sep 19Google CC becomes a shared, multi-user agent
- Sep 18Salesforce Koa, built on NVIDIA Nemotron 3 Super
- Sep 17Anthropic folds Cowork into Claude and ships Docs + Slides in beta
- Sep 16Google shipped Gemini 3.8 Live and Gemini 3.8 Live Extended Thinking
- Sep 15Apple shipped iOS 27, iPadOS 27, watchOS 27, visionOS 27 and macOS 27 "Golden Gate," all carrying Siri AI
- Sep 14Tandem Health raised $100M in the EU's Scaleup Europe Fund's first healthtech bet
- Sep 13OpenAI's GPT-Live-1 hit the public API at $0.05/min — and the first practitioner field report is unflattering
- Sep 12Salesforce shipped seven named Agentforce agents and a long-horizon runtime
- Sep 11Meta acquired Swedish agent startup Stilla.ai, eight months after it left stealth
- Sep 10Apple shipped Reference Image — cryptographically signed sensor data as a "digital negative"
- Sep 9Meta launched Muse — a personal agent in its own VM, with mandatory approval gates on email and payments
- Sep 8ChatGPT Work learns your writing style from Gmail, Drive, Slack and SharePoint
- Sep 7Docusign is opening its MCP server to every agent on September 30
- Sep 6Google put Lyria 3.5 in the Gemini app, AI Studio and the Gemini API
- Sep 5~30 California AI bills are on Newsom's desk with a September 30 deadline
- Sep 4Microsoft AI: MAI-Transcribe-2
- Sep 2ChatGPT Ads hit a $1B annualized run rate in under 200 days, and self-service opened in India, Europe, the Middle East and North Africa
- Sep 1Clay is raising at a $7B pre-money valuation, led by Wellington
August 2026 · 17
- Aug 31South Korea names SK Telecom, KT and Kakao to build a free national AI chatbot for all 52 million residents
- Aug 30OpenAI ships Site tools: WebMCP support in the ChatGPT desktop browser and Codex
- Aug 29ChatGPT and Codex now connect multiple Google accounts in one conversation
- Aug 28Instinct raises $250M Series B at $2.5B — a valuation that went from $50M to $2.5B in months, on a product still in private beta
- Aug 27OpenAI expands free ChatGPT for Teachers to 55 more school systems — and solves the contract problem with one agreement across 16 states
- Aug 25Alibaba ships Wan3.0 out of beta: 30-second clips, and documents as a generation input
- Aug 22OpenAI — ChatGPT reads and sends Apple Messages on macOS
- Aug 21Binance — Agent OS and Binance MCP Server
- Aug 20Google — study tools across Search and Gemini
- Aug 19Salesforce's Agentic Enterprise Index: agents per org nearly 3x'd, setup time down 53%
- Aug 18Reddit tests AI-narrated audio and video versions of posts
- Aug 14IBM + OpenAI form enterprise alliance
- Aug 13Google ships Pixel 11 with Tensor G6 and proactive Gemini
- Aug 12Google — agentic shopping that calls stores + auto-checkout
- Aug 12Alibaba — Qwen-Image-3.0
- Aug 2Google cancels the standalone AI Studio mobile app
- Aug 1xAI — Voice Agent Builder (beta) + voice APIs
July 2026 · 11
- Jul 30OpenAI launches ChatGPT for Academic Researchers
- Jul 29Midjourney V8.2 is now the default model
- Jul 24Meta launches "Seller," a standalone Facebook Marketplace app
- Jul 23OpenAI launches Presence, a governed enterprise agent platform
- Jul 22Microsoft and Mistral expand their strategic partnership
- Jul 20OpenAI expands ChatGPT custom instructions and adds unified search
- Jul 18Intel and Google Cloud expand collaboration on Gemini Enterprise
- Jul 15Waze adds Gemini conversational search and AI route suggestions
- Jul 8Zoom to acquire Common Room for AI go-to-market intelligence
- Jul 3TwelveLabs raises $100M Series B; Marengo 3.0 + Pegasus 1.5 video models
- Jul 2xAI Voice Agent Builder — no-code, GA
June 2026 · 5
- Jun 27Cloudflare and beehiiv launch AI-crawler controls for publishers
- Jun 25Meta building "Arena," an AI-run prediction-market app
- Jun 23Samsung rolls out ChatGPT and Codex to employees
- Jun 19Gradial raises $65M Series C for agentic enterprise marketing
- Jun 17Google ships Android 17 with Gemini Omni and Lyria 3
April 2026 · 7
- Apr 30Rogo AI raises $160M Series D for agentic investment banking platform
- Apr 29Avoca AI raises $125M+ at $1B valuation for service-economy voice agents
- Apr 23Workspace Intelligence + Virtual Teammate
- Apr 21Watershed launches sustainability AI agents + AI Fellowship
- Apr 20Canva AI 2.0
- Apr 13Microsoft 365 E7 + Agent 365
- Apr 6Salesforce Slackbot overhaul